Frequently asked questions
Custom Orders
1. Is there a minimum number of products required for custom orders?
For each unique, custom order the minimum order is 10 pieces. This required minimum applies to cycling jerseys, cycling bibs, running shirts, and running shorts. There is no minimum order for accessory items, if it is the same custom design. For socks the minimum order is 60 pairs. these can be the same design in 2 color options. 30 pairs one color 30 pairs another color with the same design.
2. What is the estimated delivery time for custom orders?
The delivery time is between 30 to 60 business days, depending on the size and complexity of the order.
3. What is the estimated delivery time for in-store products?
In store products normally ship same or next day.
4. What are the images in curves or vectors?
Click here for detailed information. DIFFERENCES BETWEEN IMAGES OF VECTORS AND BITMAPS
SHIPMENTS
All shipments are made from Guadalajara,Mexico
All shipments are made with DHL. Urgent options are available for the request and the customer’s charge. The shipping number will be emailed to you after your shipment is in transit
RETURNS
If your order has not shipped, you may, if your order has already been sent, the return of the product with the same characteristic is required.
For an exchange or warranty claim, send us an email to [email protected] explaining the reason for the return
PAYMENTS
How can I pay?
All payments are made through PayPal. Through this system payments can be made with credit or debit cards. PayPal encrypts your data and is a safe and secure way to purchase items.
Giveaway Contest – Terms and Conditions
Thank you for your interest in participating in the running jersey giveaway organized by TheRacingApparel.com! Before you enter, please read the following terms and conditions carefully. By participating in the giveaway, you agree to abide by these rules:
- Eligibility:
- The giveaway is open to individuals who are at least 18 years old or the age of majority in their country of residence, whichever is higher.
- Participants must have a valid shipping address within a country where TheRacingApparel.com ships its products.
- Employees, contractors, and immediate family members (spouse, parents, siblings, and children) of TheRacingApparel.com and its affiliated companies are not eligible to participate in the giveaway.
- Giveaway Period:
- The giveaway will be announced soon on our official social media accounts.
- How to Enter:
- To enter the giveaway, participants must follow these steps:
- Like the official giveaway post on TheRacingApparel.com’s Instagram account.
- Tag as many friends as they like in the comments section of the official giveaway post.
- Only one entry per person is allowed. Multiple entries from the same person will not increase their chances of winning.
- To enter the giveaway, participants must follow these steps:
- Winner Selection:
- The winner will be randomly selected from all eligible entries received during the giveaway period.
- The draw will be conducted within three days after the giveaway ends.
- The selected winner will be announced online on TheRacingApparel.com’s social media accounts and website.
- Prize:
- The prize for this giveaway is a running jersey from TheRacingApparel.com’s new season collection.
- The prize is non-transferable, non-exchangeable, and non-refundable.
- The winner may be required to provide additional information for shipping purposes.
- Notification and Claiming the Prize:
- The winner will be notified via direct message or a comment reply on the social media platform where the entry was submitted.
- The winner must respond within seven days of the notification. Failure to respond within this timeframe may result in the selection of an alternate winner.
- Publicity Release:
- By participating in the giveaway, the winner agrees to grant TheRacingApparel.com the right to use their name, social media handle, and likeness for promotional purposes without further compensation.
- Privacy:
- All personal information collected during the giveaway will be used solely for the purpose of administering the giveaway and will not be shared with third parties without the participants’ consent.
- Release of Liability:
- By entering the giveaway, participants release TheRacingApparel.com and its affiliates from any liability, loss, or damage incurred in connection with the giveaway or the use of the prize.
- Disqualification:
- TheRacingApparel.com reserves the right to disqualify any participant who violates the terms and conditions or attempts to tamper with the entry process.
- Modifications and Termination:
- TheRacingApparel.com reserves the right to modify or terminate the giveaway at any time and for any reason without prior notice.
- Governing Law:
- The giveaway and these terms and conditions are governed by and construed in accordance with the laws, without regard to its conflict of law principles.
Please make sure to review these terms and conditions thoroughly before participating in the giveaway. For any questions or clarifications, feel free to reach out to us at [email protected].
Good luck to all participants, and we look forward to seeing your entries!
CUSTOMER SERVICE
HOURS OF OPERATION
Monday – Friday | 9 a.m. at 5 p.m. CST
CONTACT US
The reason why your payment can not be made can be an option of the following:
– Your card is expired.
– The information provided is incorrect.
– Your account does not have sufficient funds.
– If the problem is with PayPal you should contact them directly.